- Log in and go to ORDERS Then click on the order of the item(s) you wish to return
- Select the number of items you wish to return, the reason for the return and give us more details to help us identify the issue with the product
- Select your preferred refund method (click here to know more about the refund possibilities)
- Choose your ideal return process: Return the item yourself to one of our eligible drop-off stations or let us handle it by picking up the item from you
- Check your information and submit your return request
ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You have up to 3 days for eligible items to make a return request after your order has been delivered.
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels, or freebies.
DROP OFF THE ITEMS OR SCHEDULE A PICKUP
Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agents
Once we receive your returned item and is a manufactural defect, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option. See our timelines here here