FAQs

Frequently Asked Questions

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this

Please send an email to [email protected] if you think a product listed on our website does not meet these standards.

EasyBuy guarantees that all products covered are:
  • Authentic/original
  • Delivered in perfect condition (no tear, leak, dent, etc.)
  • Benefiting from extended return policy
  • And will have the opportunity to look at the product very well.

Yes its factory unlocked

You will have to pay shipping fees based on your location.

No, you don’t need to have already an account created.

EasyBuy offers 15-day easy returns after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind. here if you want to initiate a return request.

Step 1: Log your return request

  1. Call our customer care at +233 50 873 8138 or [email protected] to create your return.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).

Just register on the

You can choose from the different payment methods available on EasyBuy. Please find below the list of available payment methods:

  • Cash On Delivery(easy and simple at your doorstep)
  • Mobile Money Transfer
  • Bank Deposit/Transfer
  • Rave

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.